We provide charities with expert Facebook Group Moderation designed to increase engagement and improve outcomes.
Our team of experienced fundraisers build supportive communities, maximising the impact of your virtual challenge.
"It's been a pleasure working with Helen and her team of experienced moderators. They always go above and beyond with the communication and provide insight into how we can improve our challenges.
Knowing I can trust Helen's team means I can focus resource into the development of the challenges without worry."
Yev Fairchild, Senior Products Officer
We are committed to providing an outstanding service and genuinely care about the difference your challenge can make.
As a team we are:
Proud fundraisers. Our 20 talented moderators have over a century of collective charity experience, many having held senior roles.
An extension of your team. We work diligently to become the perfect reflection of your charity and meet weekly to review the group and solicit feedback.
Problem solvers. Our vast knowledge means we solve all issues that arise within a group; maximising supporter experience whilst freeing up staff time in the process.
Real humans! We want participants to feel valued. We interact with them as individuals, favouring personality over copy and paste replies.
Always striving to provide the best possible service. We will work tirelessly to enhance your challenge, doing absolutely everything in our power to make your challenge a success.
"It was fantastic that admin were there straight away to answer any questions and nearly always the first to congratulate people on finishing. They were always there to offer encouragement and words of kindness"
Participant of Mind's 100 Miles in April Challenge